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I've seen this happen in the computer industry. fortunately never on a site where I was working, but I have seen places like it and the standard of support is abysmal and ultimately counter-productive. But you can't tell accountants and management gurus nothing.

keep to the Fen Causeway
by Helen (lareinagal at yahoo dot co dot uk) on Thu Dec 27th, 2007 at 03:11:50 PM EST
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