I completely agree about the extremes...I see it in other parts of the system, too, i.e. the welfare system. Some people receive vehement assistance in turning into welfare queens, and some that work night and day trying to support their numerous family members wait to have their benefit applications processes for years. It's quite sad really.

"If you cannot say what you have to say in twenty minutes, you should go away and write a book about it." Lord Brabazon