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Mmm... As you say, I don't really care where the call is from, if it's efficient!
The trouble is not on the poor chai wallah (to cite Slumdogs), but on the efficency of some of those outsurced services that sometimes outsources to family on the other side of the street (or whatever)!

It happens that we had to sell a flat, the buyer, though he had the money, wanted a credit line, called his bank for it, they asked for some papers send to an insurance company, etc.
 After a few days the insurance said some paper were missing, so he send the complement to them.. Still his bank said it wasn't a deal because paperwork as not proper, now the insurance asked for the first set of paper he had sent in the beginning...

To make it short, he discovered after a while (one month late in buying proposals), that the outsourced company had open three different folders, one for each of his sending, and as each was incomplete, they sent mails to the bank for the missing paperwork...

He finally got everything straightened, but spent quite some time to achieve the feat...!

On a personal note, when I have phone sellers for window frames (latest fashion for annoying phone calls in Paris) and I have the very slight telltale of accent, I answer in Hindi... Nice pause at the other end and a quick end of call :-)

"What can I do, What can I write, Against the fall of Night". A.E. Housman

by margouillat (hemidactylus(dot)frenatus(at)wanadoo(dot)fr) on Thu Aug 13th, 2009 at 04:39:58 PM EST
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lol about the Hindi...

as to the other stuff, we've had that crap going on so long even with local call centers, that I'm worn down bitching about it.  I've used the word "Kafka-esque" more in the last five years than I ever dreamed possible.  I actually find the India calls somewhat of a relief - the Americans get defensive and stubborn!  The Indians have no interest in defending our system and are very agreeable when you assert that things are ridiculous or make no sense.

Maybe we can eventually make language a complete impediment to understanding. -Hobbes

by Izzy (izzy at eurotrib dot com) on Thu Aug 13th, 2009 at 04:52:33 PM EST
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Very true... From the Bosphorus to the Gange delta, there is always a way to have things done, if polite and open minded :-)


"What can I do, What can I write, Against the fall of Night". A.E. Housman
by margouillat (hemidactylus(dot)frenatus(at)wanadoo(dot)fr) on Thu Aug 13th, 2009 at 04:58:43 PM EST
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margouillat:
From the Bosphorus to the Gange delta, there is always a way to have things done, if polite and open minded :-)
If I arrange to buy t-shirt rights for that phrase from you, can I get the happy glyph, or do you have rights on that?

Never underestimate their intelligence, always underestimate their knowledge.

Frank Delaney ~ Ireland

by siegestate (siegestate or beyondwarispeace.com) on Wed Aug 19th, 2009 at 03:47:28 AM EST
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Put the quote around a picture of Bush the Lesser.

En un viejo país ineficiente, algo así como España entre dos guerras civiles, poseer una casa y poca hacienda y memoria ninguna. -- Gil de Biedma
by Migeru (migeru at eurotrib dot com) on Wed Aug 19th, 2009 at 03:59:13 AM EST
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