Welcome to European Tribune. It's gone a bit quiet around here these days, but it's still going.
That is interesting.  It has been a common problem in the UK.  Although via textphone I have no idea if the person I am talking to is UK based or not but my Auntie has often said that if you ask them a question they can't answer they keep going back to the script.  Very frustrating.
by In Wales (inwales aaat eurotrib.com) on Thu Aug 13th, 2009 at 03:16:24 PM EST
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Metatone sent me a link to this article and it has this surprising quote at the end:

As for India's $11.5 billion outsourcing industry, the big challenge is in meeting the ever-growing demand for its cheap, educated workforce. Ironically, rising wages and a shortage of skilled labor in India are prompting some companies in the land of outsourcing to outsource elsewhere. Tata, India's largest corporation, which makes everything from trucks to jewelry, already has call centers in the U.K.

Maybe we can eventually make language a complete impediment to understanding. -Hobbes
by Izzy (izzy at eurotrib dot com) on Thu Aug 13th, 2009 at 03:23:07 PM EST
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How ironic.
by In Wales (inwales aaat eurotrib.com) on Thu Aug 13th, 2009 at 03:24:35 PM EST
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I have also read of many US corporations that have started bringing support back on-shore.  One way to improve our balance of payments, or national account deficit, that will only increase with devaluation of the dollar.

"It is not necessary to have hope in order to persevere."
by ARGeezer (ARGeezer a in a circle eurotrib daught com) on Thu Aug 13th, 2009 at 10:52:59 PM EST
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Well if its call centre telemarketers then this is always handy

anti-telemarketing EGBG counterscript

The Direct Marketing sector regards the telephone as one of its most successful tools. Consumers experience telemarketing from a completely different point of view: more than 92% perceive commercial telephone calls as a violation of privacy.
Telemarketers make use of a telescript - a guideline for a telephone conversation. This script creates an imbalance in the conversation between the marketer and the consumer. It is this imbalance, most of all, that makes telemarketing successful. The EGBG Counterscript attempts to redress that balance.

Good luck!

Any idiot can face a crisis - it's day to day living that wears you out.
by ceebs (ceebs (at) eurotrib (dot) com) on Sun Aug 16th, 2009 at 08:26:14 PM EST
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