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That is interesting.  It has been a common problem in the UK.  Although via textphone I have no idea if the person I am talking to is UK based or not but my Auntie has often said that if you ask them a question they can't answer they keep going back to the script.  Very frustrating.
by In Wales (inwales aaat eurotrib.com) on Thu Aug 13th, 2009 at 03:16:24 PM EST
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