The European Tribune is a forum for thoughtful dialogue of European and international issues. You are invited to post comments and your own articles.
Please REGISTER to post.
Of course, you can never lead a frontal assault or you turn any audience against you, so over the years I had developed the full asking questions / reformulating toolkit.
However, it seems that even that is considered a step too far, and I recently lost a major contract for engaging in the practice. As I was told, "We are very clear on what clients value about us" which apparently was "being left in a happy place" and under no circumstances getting the impression that something they had said might be questioned or reformulated, even if they had just essentially said that the earth was flat and Mercury floated on water.
To rub it in, the message then concluded on a deluge of empty-words slogans: "Therefore we prioritise HOW we engage with clients, just as much as WHAT we do for them. Our belief is that change is both a science (WHAT) as well as an art (HOW). [...] We will grow with a team that 'gels' and provides the WOW factor for clients in the way we operate."
OK, that was probably not a high point for management consulting. But if that really is the trend (and I have every feeling that it is), what will be left of any discourse? How can we meaningfully communicate if marketing slogans replace normal language while even active listening, reformulating and asking for clarification is considered rude enough to be a sacking offense? Earth provides enough to satisfy every man's need, but not every man's greed. Gandhi
by Frank Schnittger - Feb 2 1 comment
by Frank Schnittger - Jan 26 3 comments
by Frank Schnittger - Jan 31 3 comments
by Frank Schnittger - Jan 22 3 comments
by Cat - Jan 25 61 comments
by Oui - Jan 9 21 comments
by Frank Schnittger - Jan 13 28 comments
by gmoke - Jan 20
by Oui - Feb 34 comments
by Frank Schnittger - Feb 21 comment
by Oui - Feb 225 comments
by Oui - Feb 14 comments
by Frank Schnittger - Jan 313 comments
by gmoke - Jan 29
by Oui - Jan 2731 comments
by Frank Schnittger - Jan 263 comments
by Cat - Jan 2561 comments
by Frank Schnittger - Jan 223 comments
by Oui - Jan 2110 comments
by Oui - Jan 21
by Oui - Jan 20
by Oui - Jan 1841 comments
by Oui - Jan 1591 comments
by Oui - Jan 145 comments
by Frank Schnittger - Jan 1328 comments
by Oui - Jan 1221 comments
by Oui - Jan 1120 comments